Resolved Question

I cancelled an order but the goods still arrived, should I return it?

I bought a mattress, then cancelled the order and bought one from somewhere else (they could ship it to me quicker). The order cancellation was confirmed and I was refunded, but then today the mattress arrived that I'd cancelled. It's from a very large company...shall i call to have it returned, or just keep it? :)

Best Answer - Chosen by Asker

Have it returned. Then you wont feel guilty because it's the right thing to do.
And if you wouldn't feel guilty keeping it then you are a monnnnnsterrrrr!!
Just kidding.
But do return it. :P

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Other Answers (10)

• You need to call them and let them know. Ask them to make arrangements to pick up the mattress. If they don't do this then send them a letter asking them again and make sure that they have to sign for the letter. Keep a copy for yourself. If they don't pick it up after a reasonable amount of time and you can prove you asked them to then it will become your mattress. In the meantime don't unwrap it or use it.
• I would advise that you call the company and asked them to collect the goods. You are legally bind to return the goods. Company can take legal action if you keep the goods and also desecration of company. Also that mattress is not belongs to you and can be considered as stolen goods and may be prosecute to you.
• Advise the company in writing that you have the cancelled goods. Keep a copy of your letter and send recorded delivery (if in the UK). If you keep the goods, which i presume where signed for, without advising the company concerned they may charge you for them again if you paid by credit/debit card. After allowing a reasonable time for the goods to be collected, say six months, i would assume the goods were mine.
• Phone the company and ask them what to do..
  You have a 50 -50 chance that the price of re-collection and re-selling a now 'used' (even if you haven't) item out weighs just giving it you, so they might just tell you to keep it.
  
  Do the right thing, or the universe might bite you on the ***... or reward you as an honorable person.
• Call them, give them the confirmation number of your cancellation, and ask them when they will have it picked up. Double check your credit card account to make sure that it has been cancelled.
• If you signed for it then keeping it will get you charged for it as it is classed as you accepted the goods. You need to ring the company and get them to arrange collection at their expense.
• Call them to have it returned.
• Return it ,call them and they will collect it back from you.
• return it
• keep it...!!!!